Impact of Total Quality Management on organizational performance with mediating effects of knowledge transfer and Innovation capabilities of Employees

Abstract

This study analyzes the connection between quality management practices and organizational performance and simultaneously whether internal knowledge transfer and innovation capabilities of employees mediates this relationship or not. This study of Total Quality Management is embraced by analyzing different logical variables that form it. Hypotheses are created on the connection between some quantity management practices, inside knowledge transfer, innovation capabilities and organizational performance. Data was composed from quality managers of textile firms of Faisalabad. 280 Questionnaires were distributed among the people those who are well knowledgeable about the technicalities of TQM principles. The final data of 241 questionnaires received back has been considered for further analysis purpose. The outcomes affirm the significance of the QM context-oriented factors on organizational performance in the presence of internal knowledge sharing and innovation abilities of employees. More investigation into the efficacy of quality management could be brought about by adopting a more holistic perspective of the supply chain. This perspective should explore how manufacturers, suppliers, and customers collaborate with one another.