Impact of Decision-Making Efficiency, Cost Management, and Underwriting Strategies on Insurance Companies' Performance

Abstract

This study investigates the impact of decision-making efficiency, cost management, and underwriting strategies on the performance of insurance companies. The research employs a quantitative approach, utilizing survey questionnaires administered to 300 managers from various insurance firms. The key variables—decision-making efficiency, cost management, and underwriting strategies—were analyzed to determine their influence on organizational performance. Decision-making efficiency was found to have the most significant positive effect, highlighting the importance of timely and effective decisions in navigating market changes and optimizing resource utilization. Cost management also played a crucial role, with effective cost control contributing to improved profitability and operational efficiency. Furthermore, robust underwriting strategies, while slightly less influential than decision-making and cost management, were found to be essential for maintaining risk balance and financial stability. The study utilized Structural Equation Modeling (SEM) with Smart PLS software to analyze the data, providing insights into the relationships between the variables. The results confirm that all three management practices significantly impact the performance of insurance companies, with decision-making efficiency emerging as the most critical factor. The findings offer practical recommendations for insurance companies to enhance their performance by prioritizing efficient decision-making, optimizing cost management, and refining underwriting strategies. This research contributes to a deeper understanding of management practices in the insurance industry