Healthcare Workers Satisfaction Level Using SEHC Framework and Workplace Well-being; A Cross Sectional and Comparative Study of Doctors and Nurses Working in Tertiary Care Hospitals in Karachi City

Abstract

Big cities face a chronic challenge of overburdened healthcare resources, adversely affecting healthcare providers' satisfaction and wellbeing. Ensuring the satisfaction of doctors and nurses is critical to delivering quality healthcare services yet remains a significant managerial challenge. The objective of this study is to investigate the impact of the SEHC framework on healthcare workers' satisfaction and wellbeing, exploring differences between doctors and nurses in these aspects. A quantitative, cross-sectional design was employed using a pre-validated SEHC framework and wellbeing measures. A purposive sample of 159 respondents was analyzed through Structural Equation Modeling using Smart PLS4 and SPSS. Results reveal a significant relationship between job satisfaction and wellbeing for both doctors and nurses. However, notable differences exist in job content, relationships with managers and peers, and satisfaction levels, although perceived wellbeing is similar across both groups. The findings emphasize the need for policymakers to prioritize relationship management, job content, and the overall wellbeing of healthcare workers to ensure effective service delivery. This study provides a novel contribution by addressing the limited research in Pakistan on the SEHC framework and the disparities between these healthcare roles.