Impact of Software Development Practices, Process Efficiency, and End-User Communication on Software Quality

Abstract

This study investigates the impact of software development practices, process efficiency, and end-user communication on software quality. The population of the study consists of software development professionals and managers working in diverse technological and organizational contexts across Pakistan, the United Arab Emirates (UAE), and Qatar. The population includes back-end engineers, technology consultants, project managers, and software quality assurance experts who are actively involved in software development and quality improvement processes. The sample for the study is drawn from this population, targeting approximately 300 professionals using a non-probability purposive sampling strategy. The study found that software development practices have the most significant positive impact on software quality, followed by process efficiency and end-user communication. It was found that these relationships were strong, and all hypotheses were supported. This study extends the existing literature by providing a holistic framework in connecting these factors together and illustrating their collective roles in increasing software quality. This research is novel in its integrated approach, in which the relationship between software development practices, process efficiency, and end user communication is emphasized.