Unlocking Financial Innovation: Fintech Adoption, Knowledge Codifiability, and Employee Engagement in Developing Countries

Abstract

Fintech has garnered significant global attention, particularly in the wake of the COVID-19 pandemic. However, its adoption in developing countries is still in its infancy. Managers within organizations constitute a crucial demographic that can significantly influence Fintech Adoption (FA). This empirical study delves into the impact of FA and Knowledge Codifiability (KC) on Employee Engagement (EE). Additionally, the study investigates the mediating role of EE in the relationship between FA, KC, and Competitiveness. Furthermore, it examines how Resource Commitment (RC) moderates the connections between FA, KC, and EE. The data was collected from 424 managers based in a developing country. The study employs PLS-SEM to analyze the relationships among these variables. The results reveal that both FA and KC have a positive correlation with EE. Moreover, the findings substantiate the idea that EE serves as a mediator in the relationship between FA, KC, and competitiveness. Additionally, the results confirm that RC plays a moderating role in the connections between FA, KC, and EE. This study offers valuable recommendations for regulators in crafting regulations that align with firms' technological goals, promoting innovation and economic growth.